Needing Help with Conversation Tags

Question

Hi, new to workflow and running into a bit of a roadblock. I am trying to route users that interacted with either the custom answers or FIN, and get them to a specific team using Tags and I am not getting the chats routed to the branches created. Are Tags a good use for routing interactions to specific teams or is there something else that would work better?

Jacob Cox · Accepted Answer

One thing to keep in mind when using branches in Workflows is that the branches work from top to bottom. So if you have 3 IF statements and and ELSE statement in your branches, the first branch that the conversation matches with is the one that it will take. So if it matches for branch 2 and branch 3, it will follow down the branch 2 path.

Cam G. · Answer

Hi @Paco-- Cam from the Support Engineering team here.Looks like you’ve had a chat with my teammate Kendall in Messenger and managed to get this sorted out so I’ll leave you to it👍

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