Operator does not provide suggestions after two subsequent questions

Martina · 2023-02-27T10:27:51+00:00

Hello, I've noticed that after the prospect submit a question via the chat with a good key word, the operator is able to automatically suggest a related article. However, if the same person asks a second question with good key words, the operator does not suggest a second article but says that"someone from the team will reply soon". Do you know why?

Operator does not provide suggestions after two subsequent questions | Community

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