We want to create a custom bot that guides customer through some questions before their email arrives in our support team. therefore, I created the custom bot (from new conversations) and want to test It in preview mode. Once I start the custom bot and I click on one of the topic, it says "couldn't sent" meaning I can't test the different auto answers I created. Neither can I send a new message in the chat, it seems that I am kinda blocked. Anyone an idea why or how I can solve this?
Answered
Preview of Custom Bot (from new conversations) doesn't work
Best answer by Eric Fitz
Is this happening just for this bot specifically, or for all bots on a button in preview? A 400 error typically suggests a malformed URL.
+5- Employee
Hey @user2332, could I ask you to also share a screenshot of any console errors that show when you get this error message, please?
+5- Employee
- Answer
Is this happening just for this bot specifically, or for all bots on a button in preview? A 400 error typically suggests a malformed URL.
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