How can I reassign a closed conversation without reopening it?
Currently, if a conversation is assigned to Person A and its status is Closed, reassigning it to Person B automatically changes the status back to Open.
Is there a way to keep the conversation Closed while still changing the assignee?
+4Hi
I don’t know if it can be done without reopening the convo at all, but it should be possible to build automation to handle it with 2 calls: reassign the conversation and then close it. Could that work for you?
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