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Reply button does not work on mobile app

  • February 26, 2025
  • 1 reply
  • 83 views
R

I’ve created a workflow that have reply buttons and its working well on browser but not on mobile app.

Same goes with simple automations 

Did I miss something? Is there some steps I have to do first?

Best answer by Jacques Reynolds

Hey ​@reniel89 👋 Jacques here from Intercom Support. I hope all is well today!

First can you check that your mobile app is using the most up to date mobile SDKs versions, as certain features may not functioning properly on outdated versions.

  1. iOS SDK
  2. Android SDk

Also on mobile, users might need to interact with the pop-up to fully open the Messenger and access the workflow.

If you continue to have issues, I’d recommend reaching out to the Intercom Support team via the Messenger so they can do some deeper troubleshooting into this.

1 reply

Jacques Reynolds
Intercom Team
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Hey ​@reniel89 👋 Jacques here from Intercom Support. I hope all is well today!

First can you check that your mobile app is using the most up to date mobile SDKs versions, as certain features may not functioning properly on outdated versions.

  1. iOS SDK
  2. Android SDk

Also on mobile, users might need to interact with the pop-up to fully open the Messenger and access the workflow.

If you continue to have issues, I’d recommend reaching out to the Intercom Support team via the Messenger so they can do some deeper troubleshooting into this.

Jacques Reynolds
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