Resolution bot and assignations

Question

Hello, I was wondering if there is the possibility that when a client selects the option "talk to an agent" or "i need more help" in my resolution bot I can determine to which team that conversation should be assigned since in my company we have 3 different teams.

Nathan Sudds · Accepted Answer

@BiancaYou should be able to configure that using rules allowing you to determine the team or individual based on the chat responses and context.See this article for more details, how that happens may depend on if you have the bot inbox enabled or not but either way it should work if I'm understanding your request correctly.Here's the link againhttps://www.intercom.com/help/en/articles/2409076-how-does-resolution-bot-work-with-assignment-rules-slas-reportsLet me know if this helps!

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