Resolution bot settings and trigger

Question

Hi,Where is the settings for the resolution bot ? like wait time to start sending suggestion ?Why the resolution bot don't answer and not triggered even if we set the exact questions and qualifiers ?ThanksTamer

Titho · Accepted Answer

Hey Tamer, welcome to the community. I am assuming you have set some resolution bots up and have trained them. In terms of the common resources (you may of seen already);https://www.intercom.com/help/en/articles/2409258-how-do-i-set-up-resolution-bot"alt="http://Setting up resobothttps://www.intercom.com/help/en/articles/2408827-train-resolution-bot-to-provide-more-resolutions"alt="http://Training the resobotWe have found to get reasonable coverage you need to add at least 15-20 variations of the question you want to cover + train the bot to match against real conversations in the customers experiences and language/words. See below taken from the Intercom article;If you continue to find that the bot does not trigger, I would share the conversation URL and bot URL with Intercom support and have the investigate for you also to see if there is anything amis. Hope that helps.

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