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Resolution bot settings and trigger

  • September 14, 2020
  • 1 reply
  • 105 views
T

Hi,

Where is the settings for the resolution bot ? like wait time to start sending suggestion ?

Why the resolution bot don't answer and not triggered even if we set the exact questions and qualifiers ?

Thanks

Tamer

Best answer by Titho

Hey Tamer, welcome to the community.

 

I am assuming you have set some resolution bots up and have trained them.

 

In terms of the common resources (you may of seen already);

https://www.intercom.com/help/en/articles/2409258-how-do-i-set-up-resolution-bot"alt="http://https://www.intercom.com/help/en/articles/2409258-how-do-i-set-up-resolution-bot"target="_blank">Setting up resobot

https://www.intercom.com/help/en/articles/2408827-train-resolution-bot-to-provide-more-resolutions"alt="http://https://www.intercom.com/help/en/articles/2408827-train-resolution-bot-to-provide-more-resolutions"target="_blank">Training the resobot

 

We have found to get reasonable coverage you need to add at least 15-20 variations of the question you want to cover + train the bot to match against real conversations in the customers experiences and language/words. See below taken from the Intercom article;

If you continue to find that the bot does not trigger, I would share the conversation URL and bot URL with Intercom support and have the investigate for you also to see if there is anything amis.

 

Hope that helps.

 

 

 

    1 reply

    T
    Super User ✨
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    • Titho
    • Super User ✨
    • Answer
    • September 15, 2020

    Hey Tamer, welcome to the community.

     

    I am assuming you have set some resolution bots up and have trained them.

     

    In terms of the common resources (you may of seen already);

    https://www.intercom.com/help/en/articles/2409258-how-do-i-set-up-resolution-bot"alt="http://https://www.intercom.com/help/en/articles/2409258-how-do-i-set-up-resolution-bot"target="_blank">Setting up resobot

    https://www.intercom.com/help/en/articles/2408827-train-resolution-bot-to-provide-more-resolutions"alt="http://https://www.intercom.com/help/en/articles/2408827-train-resolution-bot-to-provide-more-resolutions"target="_blank">Training the resobot

     

    We have found to get reasonable coverage you need to add at least 15-20 variations of the question you want to cover + train the bot to match against real conversations in the customers experiences and language/words. See below taken from the Intercom article;

    If you continue to find that the bot does not trigger, I would share the conversation URL and bot URL with Intercom support and have the investigate for you also to see if there is anything amis.

     

    Hope that helps.

     

     

     

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