I’ve creating a reusable workflow that has “wait” 15 minutes as the first command. Whenever I try to add to sequence on my workflow, it takes priority before the items in that sequence which I did not intend. I want the reusable workflow to kick in after 15 mins. How can I make this work? Thanks!
Answered
Reusable Workflow overriding sequence
Best answer by Paul Byrne
Hi
Reusable workflows trigger immediately when called, even if they start with a “Wait” step. So placing a 15-minute wait inside the reusable flow won’t delay when it runs.
To fix this, move the wait step into the main workflow, just before the reusable workflow is triggered. That way, the delay happens before the reusable logic starts.
Let me know if you want help adjusting it!
+6- Intercom Team
- Answer
Hi
Reusable workflows trigger immediately when called, even if they start with a “Wait” step. So placing a 15-minute wait inside the reusable flow won’t delay when it runs.
To fix this, move the wait step into the main workflow, just before the reusable workflow is triggered. That way, the delay happens before the reusable logic starts.
Let me know if you want help adjusting it!
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