Set data attribute in Custom Bot conversation based on event metadata

Question

I'm receiving an event that I use as a trigger for certain Custom Bots. When the bot is triggered I want to set the value of a conversation data attribute automatically based on a metadata field of the triggering event. So far I've only found the option to use event metadata as part of the bot content or to ask for user input for the attribute, but no option to use the metadata directly as a value for the data attribute. Is there any way of configuring this in Intercom?

Shauna · Answer

Hey @user2110​&#128075;&#127996;Shauna here from Intercom Support! There is currently not a lot you can do with metadata from an event within Intercom - this wouldn't be something that is possible currently. This would be a feature request.I will definitely flag this with the Product team for you &#128640; Please don't hesitate to share any additional feedback on this and it will be passed along!

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