Slack Customer review notifications

Question

I have set up customer review requests after the convo is being closed by one of the specialists, but I would like to also set up an automated Slack notification for all the conversations, where the rating given would be below 3.Is that possible and what am I doing wrong here? I receive information about all the closed convos with a review, not only the ones below Great.Also I would like the notification from Intercom in Slack to be more informative, how do I do that?

mateusz.leszkiewicz · Accepted Answer

HiArtem Dadunts,It’s Mat from the Support Engineering Team 😀Can you modify the Workflow as in the screenshot below and check if that does the trick?

Artem Dadunts · Answer

Thank you very much Mateusz!I’ll give it a try!

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