Hello, We’re working as a Slack org within as Slack Enterprise Grid. I’ve approved the Intercom app for our Slack org. Status shows “approved”. When attempting to build a Workflow with Intercom, we see “approval requested” (screenshot below). Our Slack Enterprise admin say they don’t see any pending approvals. We’re stuck in this state with no obvious resolution. I’m hoping experts here can provide some guidance. Thanks! -Steve

Hi @Steve Kloek,It’s Mat from the Support Engineering Team 😀That is actually true. The current supported version of the integration only allows you to GET the information from Intercom in Slack.Youcan't send the data from Slack to the Intercom.Your best bet would be to use third party automation tool like Zapier to send data from Slack to Intercom.

Hi @Steve Kloek,It’s Mat from the Support Engineering Team 😀I’ve tried to recreate the issue on my test workspace and it seems that you might need to install Slack in your Workspace one more time.Please follow the steps listed in this article to reinstall Slack Intercom integration. Also make sure you have sufficient permission in your Slack and Intercom workspaces to perform such action.

Slack Workflows Intercom "approval requested"

Slack Workflows Intercom "approval requested" | Community

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