Start over button - is it possible to define the "start"?

Question

Hi, I understand that start button will send me to the beginning of the workflow. We implemented one WF with multiple reusables, to keep our WF tidy. However when we have a start button in the reusable, it sends the user to the very beginning. This is unfortunate, especially when we have it personalised with message Hi <first name>, so it looks a bit strange that although we already engaged in some conversation we are saying Hi again… is there a way how to set up the “start”? Is there also a way how to start only the reusable and not the entire WF? Thank you.

mateusz.leszkiewicz · Accepted Answer

Hi @Vendula Mosova,It’s Mat from the Support Engineering Team 😀It looks like you will have to create a separate Workflow for the customers that you already engaged with. You can reuse reusable Workflow in this new one.It is the only solution that I can think of right now.

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