Suggested articles not working with Task bot | Community
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Here are my settings for the task bot for users

 

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It looks like it's partially working. The task bot is asking for the user's number.

 

But it's not suggesting the article even though the user posted the exact article title ( This was me copying and pasting a help article name into the chat). The question and article are both in English:

 

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Hey @dashiell​  Racheal from the support engineer team here👋 

 

Operator only suggests articles at the right time, when it knows it can help.

 

When will Operator suggest articles?

  • Smart suggestions will appear once you have 10 or more live articles in your Help Center, all of which are sorted into collections, and your Help Center is live.
  • Operator only suggests articles if a user’s question contains more than 5 words and less than 30 words (note: it doesn’t count words like ‘the’, ‘a’ and ‘is’).
  • Operator suggests articles to users, leads and visitors.
  • Your Help Center language must be set to English, and the user’s question must be asked in English.

 

How does Operator learn?

Operator uses machine learning to start understanding which articles offer the best answers to each question. Operator learns from your conversation data, so the learning rate is different for every business. One thing is certain — the more articles you send from the inbox...

smart suggestions...the faster Operator learns how to suggest articles! 😃  Operator will become more and more accurate over time, so try to make your articles as specific as possible. Think of each article as a match for a common customer question!

 

If this doesn't seem to help please write into the support team so we can look further into your specific case here!

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