The Multilingual Workflows feature

Question

Hi,I cannot see the The Multilingual Workflows feature to activate it on my workflow like this article mentioned:  The AI Inbox Translations is enabledbut I don’t have the other button :  Any advice? Ideas? Thank you,

Conor · Accepted Answer

Hey, that is very odd - were those logged-in users mid-workflow before you change the auto-translate, maybe? I’m a little stumped - I see that the workflow is enabled for leads, users and visitors, and auto-translate is enabled, so I’m confused by why a new conversations by a logged-in user wouldn’t work here.This might be the right time to reach out to Intercom’s support team for 1:1 help - and if you work it out, please let me know what was wrong!

Conor · Answer

Ah, I have a feeling the help page is out of date (it’s in beta, so likely changing pretty fast based on feedback and interactions the Intercom team is seeing here). I would guess that the toggle from the help page’s screenshot has been replaced by the Auto-translate toggle on the workflow page(which I’m also seeing).Are you having trouble even with that enabled? If you preview the workflow, you should be able to use the Auto-translate dropdown to preview in your other supported languages.

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