Ticket not submitted left in unassigned.

Question

Hi there,We’ve set up a workflow in our messenger that allows users to create tickets by themselves. However, we’ve noticed that from time to time users do not fully go over the ticket creation and therefore it’s left unassigned.We thought of using Auto-close incomplete Workflows conversations however since this is the end of the path it unfortunately doesn’t work.We’d love to be able to have automation thatSend a message to remind them that if they need our support, they should create a ticket	Auto-close this conversation if the ticket isn’t submittedAny idea how I can do that?!-->

Ebenezer.Laleye · Accepted Answer

Hi @User1349! Ebenezer here from Engineering Support👋.I don’t believe we have an in-built feature that sends a reminder if a user does not complete the process of creating a ticket.But there is a workflow trigger for when a user becomes in active, you could probably use this toclose conversation that are unassigned.

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