User bot interacts with external apps

User2563 · 2022-03-02T23:36:17+00:00

Hi team, I checked the docs of Intercom briefly regarding my scenario and got no idea on how to implement hat: 1.Scenario: when my customer reply me with information like name, telephone2.My aim : I have to check validate the name/telephone based on an external database before answering to the customer by my bot , and my bot then have to reply to the customer based according to validation result.

User bot interacts with external apps | Community

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