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User Journey Mapping (Emails)

  • May 17, 2024
  • 1 reply
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D

Hi,

I am rather new to this and would love to understand if I can create user journeys (emails) on Intercom? 

To explain this better: I want to create journeys for different segments of users basis the actions they take after signing up to our website. For example, a welcome email as soon as they join followed by a mail on day 3 if they are actively using a specific feature.

 

Best answer by Nathan Sudds

@Deb_SS  100% this is possible using Series or Automation/Workflows to trigger based on any information in Intercom from first seen or other events or details about your users that you are tracking.

 

Hope this helps!

 

 

 

 

    1 reply

    Nathan Sudds
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    • Nathan Sudds
    • Top Expert
    • Answer
    • May 17, 2024

    @Deb_SS  100% this is possible using Series or Automation/Workflows to trigger based on any information in Intercom from first seen or other events or details about your users that you are tracking.

     

    Hope this helps!

     

     

     

     

    Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
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