+5I tried it yesterday because on paper it sounded really great. However, in our daily business, it made things more uncomfortable. Every chat in the Inbox just says "Talk to a person" (so you can't get an overview about open topics from customers).
Does anybody use the new feature with an actual customer service team? It's probably a great addition for teams that are not doing live chat.
Best answer by Wendy B
We do! And you are right! We use the looping bot that ends with "Get more help" option, and we redirect our clients on the Free of charge package to the "Submit a form page". In other words, we use it for clients who don't have access to live chat :)
We do! And you are right! We use the looping bot that ends with "Get more help" option, and we redirect our clients on the Free of charge package to the "Submit a form page". In other words, we use it for clients who don't have access to live chat :)
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