Trying to point customers to an existing re-usable bot i've built, but when trying to point people in Series, it just asks to build a new one - not use an existing one.
Answered
When inserting a bot into series, is it possible to send customers to an existing re-usable bot instead of having to build a new one?
Best answer by Milan
@user1046 Hi there ;)
You can copy already existing bot flow into the Series as a bot, by choosing (see image below) More > Copy existing messages into Series > and then in the pop-up find the bot you'd like to copy BUT the re-usable bots are currently not in the list, which is strange. I see no reason for this. I see that also the flow of the Bot from a new conversation is not supported.
+7@user1046 Hi there ;)
You can copy already existing bot flow into the Series as a bot, by choosing (see image below) More > Copy existing messages into Series > and then in the pop-up find the bot you'd like to copy BUT the re-usable bots are currently not in the list, which is strange. I see no reason for this. I see that also the flow of the Bot from a new conversation is not supported.
+7I came to an idea of how this can be done, but it is only partially. Still, it can not be done for the Re-usable Bot.
I was thinking to duplicate the Re-usable Bot into a regular Outbound Bot (as that can be imported in Series) but this duplication is also not available. BUT it is available for Bots that are triggered from a new conversation (that also can not be added to the Series) - so for them, first you duplicate them and then insert them.
Might help someone... :)
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