Why the operator does not send rating ask in all the conversations?

Question

Why the operator does not send rating ask in all the conversations?This is happening everytime I close an importante chat conversation, and is getting me troubles with my indicators.Please i need support.

Brent · Accepted Answer

Hey @isabela l​This may help...When does Operator send conversation ratings?Operator only sends conversation ratings at the right time. A rating appears when a conversation matches the following criteria:The conversation was replied to by a teammate.The conversation is over 250 characters (including spaces, and replies from your teammate and customer). This helps ensure ratings don’t send for short conversations.The conversation is closed within a week of the last reply. If you or the customer hasn’t replied to the conversation in seven days, we won’t send a conversation rating, to prevent them from appearing on old conversations.It's not a group conversation. Operator will not send a rating request when more than one user/lead are included in the conversation.A rating request hasn't been already sent in the conversation. Operator will only send a rating request once per conversation.A user/lead started the conversation or replied to an ongoing message to visitors. Operator won’t send a rating request on conversations started from messages sent to Users or Leads, or Custom Bots.Here's the full article:https://www.intercom.com/help/en/articles/941027-measure-customer-satisfaction-with-conversation-ratings/p>

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