Why won't my Custom Bot show up on a button click?

Question

I've been spending an afternoon trying to set up a Custom Bot to show up when a user clicks a button on our page (multiple buttons ideally but I'll settle for just one right now).  We go through the process of first: ensuring intercom is installed on the site; next: going through the sets within creating a bot under "Operator" > "Custom Bots" -> "From a button" and make sure the button on our site is selected.  The rules seem to look correct, but after making sure the bot is live, nothing happens when we click the button. Could there be a step we're missing? This seems like would be much easier if there was a Javascript SDK function we could use to "manually" trigger it

Roy · Accepted Answer

@mark​ In this case the best way will be to contact Intercom support via messenger.

Roy · Answer

Hello @mark​, Have you tried manually define the CSS class?

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