Workflow Slack " Wenn ein Kollege die Gesprächszuweisung ändert" - funktioniert nicht, was fehlt?

Question

Nathan Sudds · Accepted Answer

​@Sabrina BrittSorry it’s not working as expected for you. This is hard to know without being able to see more within the system and config -- plus understanding how you are testing it.A few things to consider:Intercom App Not Invited to the specific Slack Channel?Slack App Permissions Not Granted?I’d probably start there, and then also check the conversation you reassigned as a test -- enable Show Conversation Events in the conversation menu:Show conversation events menuAnd see if the event fired for that workflow or not, if it didn’t fire then it could be that there’s another Workflow or filter that caused it not to trigger.Hope this helps get you find the answer!

Nathan Sudds · Answer

​@Sabrina Britt One more thing, you may want to double check that Target Group to be sure it’s set correctly or that could cause it not to fire as well if the team name is wrong in any way.

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