Hi everyone,
I'm Marius from NEONA, a design lighting brand based in Cologne. We're currently rolling out Fin on our email channel — German language, mostly B2C — and I'm doing it solo for the first time.
I'd like to connect with other companies in Germany or German-speaking markets running Intercom, ideally with Fin. Nothing confidential — I'm just curious how others have approached things like:
- splitting workflows by channel vs. by function
- where you draw the line between what Fin handles and what goes to a human
- German-language tone, and how you handle formality
- what you'd do differently if you started over
Happy to share what we've run into as well — a few things came up that aren't covered in the docs.
If any of this sounds familiar, drop a comment or send me a DM.
Marius