Email

HelloWe’re moving away from our CRM and will soon send all our EDMs from Intercom. Do you have a checklist of things we should do to prepare? For example, warming up our IP, removing duplicate contacts and importing our list of unsubscribed customers.

Our team has found it very frustrating that when creating a ticket to reach out to a customer for an initial contact, that the email signature is not attached, and that it is only a notification and not an actual email. I understand the workflow is to create a conversation first if you actually want an email signature on an outbound message, if that's the initial message. Then you have to convert that conversation over to a ticket. This is frustrating, adds extra steps, and is counterintuitive. I would like email signatures on initial outbound ticket messages to customers.

We’d like the ability automatically assign a team inbox when a teammate initiates an outbound conversation, ideally based on the From email address used.For example, a conversation sent from billing@company.com should automatically belong to the Billing inbox from the moment it is sent, regardless of whether the customer replies.Currently, teammates must remember to select an inbox manually. If they miss that step, outbound conversations can sit without a team inbox, creating gaps in visibility, ownership, and follow-up.Requested behavior: Allow admins to map each outbound From address to a default team inbox. Apply the assignment when the initial message is sent, without waiting for a customer reply. Preserve an inbox explicitly selected by the teammate. Provide a fallback team inbox for outbound conversations without a matching address rule. The core requirement is that every teammate-initiated outbound conversation has an assigned team inbox immediately, so none are left witho

Hello,  We are starting out with intercom and struggling to verify outbound messaging, I used auto configuration and everything got updated in Cloudflare, but I am still seeing Warning on Outbound Messaging, here is what I am seeing https://ibb.co/s94ZrnSq (Not sure why I cannot upload image here)I can manually configure it in cloudflare, but I don’t know what are TXT record values, is there anyway to see those values so I can manually change in cloudflare?ThanksKets  

When an agent starts a new outbound email (Inbox → + → Conversation → Email), the ID field in the sidebar shows “—” until the email is sent. Our agents need the reference number while writing the email, to log it in our back office. Today they have to send first and then go back to copy it.The only way to get an ID before sending is to create a Customer ticket first, which is much slower than a simple email.Request: give a new outbound email its conversation ID as soon as it’s started, and show it in the sidebar before sending, the way Freshdesk shows a ticket number from the start.