AI Insights

One of the biggest challenges in outbound sales is not generating leads — it’s following up with them consistently.Sales teams often have to call leads multiple times, check whether they are still interested, answer basic questions, and pass qualified leads to the right person. This can take a lot of time.AI voice agents can help automate this part of the process.For example, an AI voice agent can:Call new leads shortly after they submit an enquiry Follow up with leads who didn’t respond earlier Ask basic qualification questions Handle common queries Identify interested prospects Schedule a call or demo with the sales team Update the lead status in a CRMThe main benefit is consistent follow-up without making sales teams spend their entire day on repetitive calls.It doesn’t necessarily replace the sales team. Instead, it can handle the initial follow-up and let sales representatives focus more on qualified conversations.For businesses handling a large volume of outbound leads, this can

Hi everyone,I'm Marius from NEONA, a design lighting brand based in Cologne. We're currently rolling out Fin on our email channel — German language, mostly B2C — and I'm doing it solo for the first time.I'd like to connect with other companies in Germany or German-speaking markets running Intercom, ideally with Fin. Nothing confidential — I'm just curious how others have approached things like:splitting workflows by channel vs. by function where you draw the line between what Fin handles and what goes to a human German-language tone, and how you handle formality what you'd do differently if you started overHappy to share what we've run into as well — a few things came up that aren't covered in the docs.If any of this sounds familiar, drop a comment or send me a DM.Marius

Hi all — I'm doing some research on how teams measure AI resolution quality, and there's one thing I can't find anyone talking about.My understanding of the billing mechanic: a conversation counts as resolved either when the customer confirms it helped, or when they stop responding without asking for a human. The second case is the interesting one. Intercom does deduct the resolution if the customer reopens *that conversation* later, even across billing periods, which seems like a genuinely fair correction.But it only catches people who come back to the same thread. If someone reads Fin's answer, decides it didn't help, and emails support@ three days later — or calls, or starts a fresh chat — that's a new conversation. Nothing connects it to the original, and from what I can tell there's no way to see that pattern from inside Intercom, because Intercom can only see the Intercom channel.So my question: **has anyone here actually joined their email or phone support data against Fin's res

From virtual styling to personalized product recommendations, AI is reshaping eCommerce. How do you think jewellery brands like Ears Decor can use AI to improve the customer experience? Explore their collections at https://earsdecor.com.

AI is changing how customers discover and buy jewellery through personalized recommendations, virtual try-ons, and smart search. I noticed Ears Decor uses a modern online shopping experience for diamond and gemstone earrings. Do you think AI will become the standard for jewellery retailers? https://earsdecor.com