AI Insights

Hi all — I'm doing some research on how teams measure AI resolution quality, and there's one thing I can't find anyone talking about.My understanding of the billing mechanic: a conversation counts as resolved either when the customer confirms it helped, or when they stop responding without asking for a human. The second case is the interesting one. Intercom does deduct the resolution if the customer reopens *that conversation* later, even across billing periods, which seems like a genuinely fair correction.But it only catches people who come back to the same thread. If someone reads Fin's answer, decides it didn't help, and emails support@ three days later — or calls, or starts a fresh chat — that's a new conversation. Nothing connects it to the original, and from what I can tell there's no way to see that pattern from inside Intercom, because Intercom can only see the Intercom channel.So my question: **has anyone here actually joined their email or phone support data against Fin's res

Hi everyone,I work with the Vasy team, and we talk to retail store owners about their billing setups every week. One thing keeps coming up: people often pick a system for its long feature list, then use only a few of those features day to day.So I’d like to ask this community what you really need from POS billing software for retail.

Hi everyone,I'm Marius from NEONA, a design lighting brand based in Cologne. We're currently rolling out Fin on our email channel — German language, mostly B2C — and I'm doing it solo for the first time.I'd like to connect with other companies in Germany or German-speaking markets running Intercom, ideally with Fin. Nothing confidential — I'm just curious how others have approached things like:splitting workflows by channel vs. by function where you draw the line between what Fin handles and what goes to a human German-language tone, and how you handle formality what you'd do differently if you started overHappy to share what we've run into as well — a few things came up that aren't covered in the docs.If any of this sounds familiar, drop a comment or send me a DM.Marius