Most teams switch on Fin and hope for the best. The best teams build a ritual.
In this episode of Support Stack, Conor Pendergrast (CustomerSuccess.cx) and Jen Weaver (Supportman) show you how just 15 minutes a day reviewing Fin’s conversations can transform your AI performance and customer outcomes.
What you’ll learn in this episode:
🔍 Where to find the conversations Fin couldn’t resolve
🛠 How to turn those conversations into better answers with snippets and articles
⚖️ Why snippet sprawl is a hidden risk — and how to avoid it
📈 The habits that help Fin (and your team) get smarter every day
If you’re using Intercom and want to get serious about AI-powered support, this conversation will give you practical steps you can use immediately.
Subscribe for more behind-the-scenes looks at how real teams are making Intercom work in the wild.
