Hey again! I noticed there is an option to collect Fin’s attributes data which is great, but is there any chance to be able to collect attributes’ data without Fin answering? Is this something that we can expect any time in the future?
Answered
Collecting Fin's attributes 2.0
Best answer by Nico Magbiray
Hi
Currently, Fin’s attribute collection is designed to work alongside its AI responses to ensure it has the context it needs to be helpful. While there isn't a direct way to collect these specific AI attributes without Fin providing an answer first, a humble workaround you might find useful is setting up a Workflow that uses standard "Collect data" steps before the Fin path even begins. This way, you can gather essential info like "Topic" or "Category" through a simple button or text input from the customer, and then pass that smoothly into the Fin conversation for a more personalized experience. It keeps your data organized and ensures your customers feel heard right from the very first message.
+5Hi
Currently, Fin’s attribute collection is designed to work alongside its AI responses to ensure it has the context it needs to be helpful. While there isn't a direct way to collect these specific AI attributes without Fin providing an answer first, a humble workaround you might find useful is setting up a Workflow that uses standard "Collect data" steps before the Fin path even begins. This way, you can gather essential info like "Topic" or "Category" through a simple button or text input from the customer, and then pass that smoothly into the Fin conversation for a more personalized experience. It keeps your data organized and ensures your customers feel heard right from the very first message.
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