Hey everyone
For those using Intercom with AI/automation, how are you currently monitoring the conversations happening in your workspace for things like:
AI making an incorrect refund or pricing promise
Incorrect policy information being given to customers
Sensitive financial/medical advice
PII or other sensitive information being exposed
AI responding without the appropriate disclosure
I'm curious whether you're manually reviewing conversations, relying on Intercom's existing tools, or using another compliance/QA solution.
I’ve been building ChatShield around this exact problem it connects to Intercom and monitors workspace conversations for potentially risky interactions, rather than only checking the AI bot itself.
If anyone here is dealing with this problem, I'd genuinely love to hear how you're handling it today.
ChatShield: https://chatshield.cloud
Not trying to sell anything here mainly interested in understanding how other Intercom teams approach this.