Hello,
I wanted to consult with my fellow Knowledge Content and Fin AI operators about an issue I’ve noticed while working through “Edit Article” Recommendations (previously called Suggestions).
I’ve identified a couple of flaws in the editor panel that loads to the right of the Recommendations list:
- When an “Edit Article” Recommendation impacts one or two steps within a numbered list, the editor strikes through all steps (sometimes entire paragraphs) in the list instead of highlighting only the specific step(s) affected. Accepting these edit recommendations often breaks the formatting of our articles.
- Similarly, when an “Edit Article” Recommendation impacts a section containing images (such as UI screenshots), accepting the edit removes the images entirely and leaves only the ALT text behind once the edits are applied.
I’m curious if anyone else has experienced these issues or found reliable workarounds for them. At the moment, we’ve had to manually review and reformat affected articles after applying recommendations, which adds quite a bit of extra QA time.
Would love to hear whether this is a widespread issue or if there are any best practices for avoiding these formatting problems.
Thanks in advance!