When will Intercom features build for Multilingual users? | Community
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When will Intercom features build for Multilingual users?

  • April 27, 2026
  • 0 replies
  • 16 views

It appears new features are regularly deployed without testing against multilingual use cases, we now have Procedures, and Recommendations incompatible with our workspace, seemingly due to multilingual articles.

Great example of "garbage in - garbage out"

If your database isn't ready for AI, funny things will happen, and I suspect the Articles database has some poor architecture in the relation to parent pages against their multilingual pages.

Fin AI poorly executes against multilingual, time and time again. I am losing confidence that Intercom's multilingual articles are being considered in the new deployments of products.

Recommendations breaks with multilingual, Procedures break with multilingual. 

Hoping this is fixed soon!