It appears new features are regularly deployed without testing against multilingual use cases, we now have Procedures, and Recommendations incompatible with our workspace, seemingly due to multilingual articles.
Great example of "garbage in - garbage out"
If your database isn't ready for AI, funny things will happen, and I suspect the Articles database has some poor architecture in the relation to parent pages against their multilingual pages.
Fin AI poorly executes against multilingual, time and time again. I am losing confidence that Intercom's multilingual articles are being considered in the new deployments of products.
Recommendations breaks with multilingual, Procedures break with multilingual.
Hoping this is fixed soon!
Answered
When will Intercom features build for Multilingual users?
Best answer by Sean Meade Forum Support Lead
Hi
Really sorry to hear this, I can understand why this would be frustrating, especially given the repeated issues you’ve seen with multilingual content.
I’m going to raise this with our support team so they can take a closer look. If you have an example conversation URL handy where this is happening, please share it, as that’ll help them investigate the behaviour in more detail.
They’ll be best placed to dig into your setup and provide more targeted guidance from there.
- Intercom Team
- Answer
Hi
Really sorry to hear this, I can understand why this would be frustrating, especially given the repeated issues you’ve seen with multilingual content.
I’m going to raise this with our support team so they can take a closer look. If you have an example conversation URL handy where this is happening, please share it, as that’ll help them investigate the behaviour in more detail.
They’ll be best placed to dig into your setup and provide more targeted guidance from there.
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