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Ability to configure Fin via API

  • September 9, 2026
  • 1 reply
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Very much missing the endpoints for viewing/editing Fin guidance & escalation rules. We don’t want to do it via the UI, we want our internal AI agents to reason about how to adjust Fin. Currently sort-of can automate it via Playwright but that’s only a workaround.

Endpoints for editing workflows would be good too.

Any plans to add any of that in near future?

Best answer by Conor

Hey ​@Greendrake! For guidance, try out using the Intercom CLI. ​@Nathan Sudds ‘s excellent resource shows you can view and edit guidance via the CLI now (not sure whether escalation rules are included in that, so that’s worth a test!).

Can’t say anything about workflows though, those are going to be challenging to edit programmatically.

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Conor
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  • Conor
  • Super User ✨
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  • September 9, 2026

Hey ​@Greendrake! For guidance, try out using the Intercom CLI. ​@Nathan Sudds ‘s excellent resource shows you can view and edit guidance via the CLI now (not sure whether escalation rules are included in that, so that’s worth a test!).

Can’t say anything about workflows though, those are going to be challenging to edit programmatically.

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Get your recommended Support Stack episode: https://tally.so/r/RGagkl?utm_source=intercom&utm_medium=community_signature&utm_campaign=fin-quiz
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