[BUG] MCP search_articles - Filtering by help center does not work | Community
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[BUG] MCP search_articles - Filtering by help center does not work

  • April 27, 2026
  • 0 replies
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I am using the MCP search_articles here: https://developers.intercom.com/docs/guides/mcp#_-9

Currently, help center filtering does not work. I suspect this is because the MCP endpoint uses help_centre_id while the REST API (https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/searcharticles) uses help_center_id.

This means if I am trying to filter by a specific help center using MCP search_articles this doesn't work and I get articles from all help centers regardless of my filter.

I am currently using the REST API as a workaround which does correctly filter by help center.

Is it possible that MCP search_articles needs changed to use help_center_id and not help_centre_id?