[BUG] MCP search_articles - Filtering by help center does not work | Community
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[BUG] MCP search_articles - Filtering by help center does not work

  • April 27, 2026
  • 1 reply
  • 66 views
L

I am using the MCP search_articles here: https://developers.intercom.com/docs/guides/mcp#_-9

Currently, help center filtering does not work. I suspect this is because the MCP endpoint uses help_centre_id while the REST API (https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/searcharticles) uses help_center_id.

This means if I am trying to filter by a specific help center using MCP search_articles this doesn't work and I get articles from all help centers regardless of my filter.

I am currently using the REST API as a workaround which does correctly filter by help center.

Is it possible that MCP search_articles needs changed to use help_center_id and not help_centre_id?

Best answer by Karla T

Hi ​@Liam Harper 👋  Karla here from the community team here! I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly. 

1 reply

Karla T
Intercom Team
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  • Karla TIntercom Team
  • Intercom Team
  • Answer
  • May 2, 2026

Hi ​@Liam Harper 👋  Karla here from the community team here! I’m going to create a conversation with our support team so they can take a closer look and investigate further with you. They’ll be able to dig into your setup and provide more targeted guidance. Keep an eye out for a follow-up from the team shortly. 

Karla T | Leading Community at Intercom
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