We’re migrating from Zendesk to Intercom.
In our App, we have notes that preserve certain actions and any associated Zendesk tickets with URLs to that ticket, like https://{workspace}.zendesk.com/agent/tickets/12345.
We’d like to record a direct URL to a ticket in the same fashion with Intercom. However, it’s not immediately apparent what that URL would look like.
If I have just created an Intercom ticket via the API with id 12345, what would the URL to that ticket look like?
Question
Composing Ticket URL
+1Hi Robert,
Intercom ticket URLs follow the format https://app.intercom.com/a/inbox/{workspace_id}/tickets/{ticket_id}. The workspace ID is the one from their Intercom settings, not the subdomain-style identifier Zendesk uses.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.