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Composing Ticket URL

  • March 10, 2026
  • 1 reply
  • 59 views
R

We’re migrating from Zendesk to Intercom.
In our App, we have notes that preserve certain actions and any associated Zendesk tickets with URLs to that ticket, like https://{workspace}.zendesk.com/agent/tickets/12345.

We’d like to record a direct URL to a ticket in the same fashion with Intercom. However, it’s not immediately apparent what that URL would look like.

If I have just created an Intercom ticket via the API with id 12345, what would the URL to that ticket look like?

Best answer by AsyncQuery Dev

Hi Robert,


Intercom ticket URLs follow the format https://app.intercom.com/a/inbox/{workspace_id}/tickets/{ticket_id}. The workspace ID is the one from their Intercom settings, not the subdomain-style identifier Zendesk uses.

1 reply

A
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  • AsyncQuery Dev
  • Active User
  • Answer
  • March 11, 2026

Hi Robert,


Intercom ticket URLs follow the format https://app.intercom.com/a/inbox/{workspace_id}/tickets/{ticket_id}. The workspace ID is the one from their Intercom settings, not the subdomain-style identifier Zendesk uses.

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