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Create a side conversation using API

  • May 12, 2026
  • 3 replies
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C

Hello,

Is it possible to create a side conversation in a ticket using the REST API?

 

 

 

Best answer by Aleksei O

Hi ​@ChrisPL ! Based on the documentation changelog here, it seems like only GET requests are possible at the moment. 

May I ask which result you wish to achieve by creating them from the API? 

3 replies

Aleksei O
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  • Aleksei O
  • Innovator ✨
  • Answer
  • May 12, 2026

Hi ​@ChrisPL ! Based on the documentation changelog here, it seems like only GET requests are possible at the moment. 

May I ask which result you wish to achieve by creating them from the API? 

Feel free to book a call with me here: https://calendar.app.google/gpYYAHW6M5j9inEN8
C
  • ChrisPL
  • Author
  • New Participant
  • May 12, 2026

Hi Aleksei,

Thank you for the answer.

We’re using side conversations to email 3-rd parties when creating a ticket. We’re already creating the ticket via the API and currently the side conversation is manually created.

Aleksei O
Innovator ✨
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  • Aleksei O
  • Innovator ✨
  • May 12, 2026

I see! While there is no way yet to do it via side conversations, you should be able to create a data connector, which will send ticket details upon creation to the email service working with REST API 

 

Or even more simply, you can create a Make scenario, which will do it for you until Intercom API gets this functionality. 

Feel free to book a call with me here: https://calendar.app.google/gpYYAHW6M5j9inEN8
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