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Experiencing an API outage - do you have the same issue?

  • October 27, 2025
  • 1 reply
  • 51 views
I

Hi, 

We are using Intercom's API in Europe and have been experiencing an outage in one of the endpoints since October 25th.
It fails with error 504 IntercomException: API service is temporarily unavailable.
The status page does not show any incidents https://www.intercomstatus.com/

Do you experience any API outages?

Thanks!

Best answer by Paul Byrne

Hi ​@intercom_user_1234 Paul here from support engineering to help you out 🤝 

I don't recall or see any documented reports.

If you can reproduce the 504 and provide the response headers and the request ID, I will escalate directly to engineering with that exact request ID for deeper investigation.

1 reply

Paul Byrne
Intercom Team
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  • Paul ByrneIntercom Team
  • Intercom Team
  • Answer
  • October 30, 2025

Hi ​@intercom_user_1234 Paul here from support engineering to help you out 🤝 

I don't recall or see any documented reports.

If you can reproduce the 504 and provide the response headers and the request ID, I will escalate directly to engineering with that exact request ID for deeper investigation.

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