My team has run into a roadblock in setting up single sign on for our platform. We use OpenID, and it’s not configurable natively in Intercom. I’ve found some articles stating that some third party partners offer a ‘go between’ workaround for this, but I’d love to hear from the community if anyone has successfully set this up and what the experience was like with the third party they chose.
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Has anyone successfully used a third party for a workaround to use OpenID for SSO?
Best answer by Paul B12
Hey
You're right Intercom doesn’t currently support native SSO configuration using OpenID Connect (OIDC). Intercom’s built-in SSO is designed around SAML 2.0, so OpenID-based platforms (like Auth0, Okta OIDC, or custom identity providers) aren’t directly supported out of the box.
That said, a few customers have successfully worked around this using third-party SAML-to-OIDC bridges.
Yes, several users have successfully implemented third-party solutions for using OpenID with SSO. Popular options include Keycloak and Auth0, which provide flexible integration. I recommend exploring their documentation for specific setup instructions and compatibility with your existing systems. Sharing any challenges you encounter can also help the community provide more tailored guidance.
+5- Intercom Team
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- Answer
Hey
You're right Intercom doesn’t currently support native SSO configuration using OpenID Connect (OIDC). Intercom’s built-in SSO is designed around SAML 2.0, so OpenID-based platforms (like Auth0, Okta OIDC, or custom identity providers) aren’t directly supported out of the box.
That said, a few customers have successfully worked around this using third-party SAML-to-OIDC bridges.
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