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  • Hi, we are using 'Retrieve a Conversation' for getting full info about conversation. It's a huge load of requests for us, as 'List all conversations' doesn't have 'conversation_part' array. Is there more effective way to get same info in less request
Hi, we are using 'Retrieve a Conversation' for getting full info about conversation. It's a huge load of requests for us, as 'List all conversations' doesn't have 'conversation_part' array. Is there more effective way to get same info in less requests?

Hey @laurynas​! Daniel from Customer Support Engineering here 🔧 

 

I think that your current flow would be the best way to achieve this. Retrieve a conversation will give you the full conversation model you are looking for. If it's message data you need specifically, take a look at our List all messages endpoint. Otherwise, I think you've got the most effective approach here. You could also potentially look into setting up a webhook to detect when a conversation is opened, which will automatically grab the conversation model.

 

Hope this helps 🙌

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