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How can I get sending stats on outbound messages I've sent through the API?

  • November 20, 2020
  • 1 reply
  • 78 views

I was wondering where the best spot would be to find stats on outbound messages sent via API calls. The info I am looking for is just how many messages are sent out this way per month.

Best answer by Roy

Hi @lauren d11​ , That's a really good question. 

Currently, as I See, there no option to see API sent e-mail/in-app message statistics.

If you are sending a message with one API request, you can see the report from here:

- Find any message sent from API and click here:

 

inappThis is how it's showing:

inapp-2Keep in mind that this works only if you send several messages with one API request.

Interesting that you can't access this report from Outgoing -> All, hope someone from the Intercom team catches this.

 

This topic is really problematic.

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  • November 21, 2020

Hi @lauren d11​ , That's a really good question. 

Currently, as I See, there no option to see API sent e-mail/in-app message statistics.

If you are sending a message with one API request, you can see the report from here:

- Find any message sent from API and click here:

 

inappThis is how it's showing:

inapp-2Keep in mind that this works only if you send several messages with one API request.

Interesting that you can't access this report from Outgoing -> All, hope someone from the Intercom team catches this.

 

This topic is really problematic.


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