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Answered

How to create news items via API or RSS

  • March 24, 2024
  • 3 replies
  • 142 views

Hi I am trying to connect my Canny Changelog with intercom News. Ideally when a new changelog is created it would post on intercom news as well

Best answer by Jacob Cox

Hey there @James Bowman and @Tom Drake !

You should be able to build this behavior out using our REST API’s /news_items endpoint.

You can find details around the various calls you can make in our Developer Hub’s REST API docs, here.

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3 replies

  • New Participant
  • 1 reply
  • March 26, 2024

Love this idea. We have a changelog at readme.io that generates an rss feed. It would be brilliant to have a way to plug that in to our intercom news feed. 


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • March 31, 2024

Hey there @James Bowman and @Tom Drake !

You should be able to build this behavior out using our REST API’s /news_items endpoint.

You can find details around the various calls you can make in our Developer Hub’s REST API docs, here.


  • New Participant
  • 1 reply
  • April 2, 2024
Tom Drake wrote:

Love this idea. We have a changelog at readme.io that generates an rss feed. It would be brilliant to have a way to plug that in to our intercom news feed. 

It would be fantastic


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