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How to send a message through the api to receive a reply from the robot

  • July 4, 2022
  • 1 reply
  • 22 views

How to send a message through the api to receive a reply from the robot

Best answer by Daniel M15

Hey @xiao​! Daniel from Customer Support Engineering here 🔧 

 

If you are trying to configure Operator to send a reply to a message initiated through the API, this will not work as it is an admin-initiated conversation. Only conversations that are triggered by leads and users are eligible to receive a bot reply 😁

 

Hope this helps 🙌

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1 reply

Daniel M15
Employee
  • Employee
  • 240 replies
  • Answer
  • July 6, 2022

Hey @xiao​! Daniel from Customer Support Engineering here 🔧 

 

If you are trying to configure Operator to send a reply to a message initiated through the API, this will not work as it is an admin-initiated conversation. Only conversations that are triggered by leads and users are eligible to receive a bot reply 😁

 

Hope this helps 🙌


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