How to send a ticket. form to conversation through the API?

Question

There are multiple ways of sending a ticket form to a conversation as described here:https://www.intercom.com/help/en/articles/8300310-ticket-form-optionsIs there a way to send a ticket form to a conversation through the REST API?TIA

Emilygav · Accepted Answer

Hey ​@Dániel Urbán, Emily here from Support Engineering at Intercom 👋🏼This is possible.There is no documented endpoint in the REST API to directly “send a ticket form” into an existing Messenger conversation - the supported ways to surface the form to customers are via Workflows or manual insertion in the Inbox UI.What you could do is present a custom form in your product, then create the ticket via the Tickets API when the customer submits it. This is the API-supported pattern for forms.If your goal is to move the conversation into a ticket for structured tracking, you can convert an existing conversation to a ticket via the Conversations API.Hopefully this helps clear things up for you!

Dániel Urbán · Answer

Hi ​@Emilygav,Thanks for the response!My goal is to send a ticket form in an open conversation, so the customer can fill it right there, and then continue the conversation. This would require a dedicated REST endpoint, so if there is no such endpoint, I assume that this is not possible ATM. Is this correct?TIA

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