Hey ​@Dániel Urbán, Emily here from Support Engineering at Intercom 👋🏼

This is possible.

There is no documented endpoint in the REST API to directly “send a ticket form” into an existing Messenger conversation - the supported ways to surface the form to customers are via Workflows or manual insertion in the Inbox UI.

What you could do is present a custom form in your product, then create the ticket via the Tickets API when the customer submits it. This is the API-supported pattern for forms. If your goal is to move the conversation into a ticket for structured tracking, you can convert an existing conversation to a ticket via the Conversations API.

Hopefully this helps clear things up for you!

Hi ​@Emilygav,

Thanks for the response!

My goal is to send a ticket form in an open conversation, so the customer can fill it right there, and then continue the conversation. This would require a dedicated REST endpoint, so if there is no such endpoint, I assume that this is not possible ATM. Is this correct?

TIA