Hi there,
I hope this message finds you well. I've been using the Intercom platform for managing my conversations, and I'm wondering if there's a way to disable replies in the chat if the conversation didn't originate within the Intercom platform.
I have a specific endpoint configured for receiving replies, and I'd like to ensure that replies are only sent to this endpoint.
E.g. This chat didn't start in the intercom platform, but once I replied, it sends in a new chat.
If anyone has experience with this or knows of a solution, I would greatly appreciate your insights and guidance. Please share any tips, best practices, or relevant documentation that might help me achieve this.
Thank you in advance for your assistance!
Best regards,
Best answer by Jacob Cox
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