+1Hello,
We integrate with Intercom using webhooks. When an admin replies to a conversation, we receive the reply via the conversation.admin.replied webhook event.
When AI Inbox Translations is enabled, we continue to receive the original replies through the webhook, but we’re unable to receive the translated versions of those messages.
Could you please advise on how translations can be accessed via the API or webhooks?
Best answer by Dara K
Hey
Yes, webhooks send the original text. To fetch the translated versions, read the conversation via the REST API with include_translations=true (optionally display_as=plaintext). Example: GET /conversations/{id}?include_translations=true&display_as=plaintext Then pick the relevant conversation_part from that response.
Hey
Yes, webhooks send the original text. To fetch the translated versions, read the conversation via the REST API with include_translations=true (optionally display_as=plaintext). Example: GET /conversations/{id}?include_translations=true&display_as=plaintext Then pick the relevant conversation_part from that response.
+1
Our tool works as a Telegram channel. To support message translations, we would need to fetch the full conversation after each Intercom reply. Given the message volume, this could generate a large number of GET requests and potentially overwhelm the Intercom REST API.
Is there a way to receive the translated content via a webhook update instead?
Hey
+1Thanks
.
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