Hi, I'm building a custom support page listing articles using API.
I saw a report called "Article engagement" with some statistics like "Views", "Conversations" and "Reactions".
Is it possible to implement these statistics with API?
Answer
Is it possible to increase article statistics and use reactions via API?
Best answer by Gavin
👋 I do not believe this is possible.
According to the documentation, you can update; delete; receive and create articles but cannot automatically increase or decrease engagement.
+1👋 I do not believe this is possible.
According to the documentation, you can update; delete; receive and create articles but cannot automatically increase or decrease engagement.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.