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Answered

List of Intercom Token error codes/messages?


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Is there a list anywhere of what token errors mean? We're getting this reply for one of our customers:

{"type":"error.list","request_id":"002qgl7rvpn5e8fi3vf0","errors":[{"code":"token_suspended","message":"Unauthorized token, suspended application"}]}

And we're not sure if 'suspended application' refers to us, or the customer's account.

Best answer by Aparna

Hey @colin l11​ ! I could see that you already have a conversation opened with our support team and a teammate got back to you with details.

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2 replies

  • Employee
  • 328 replies
  • Answer
  • May 4, 2022

Hey @colin l11​ ! I could see that you already have a conversation opened with our support team and a teammate got back to you with details.


  • New Participant
  • 1 reply
  • May 12, 2022

Can you post a public list of these error message meanings? I am receiving

"DeviceTokenNotForTopic" when trying to send a push notification and I'm not sure what i need to do to fix it. Thanks!


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