MCP-server connected to microsoft co-pilot | Community
Skip to main content
Answered

MCP-server connected to microsoft co-pilot

  • December 4, 2025
  • 1 reply
  • 26 views
D

I would like to connect Intecom to MS co-pilot via an MCP server. MS co-pilot is the only LLM we are allowed to work with at our company. I want to use co-pilot to analyse our conversations and make custom reports I can't make in the reports section. 

Ive seen the integration → data connector section, but that seems to be the other way around, get data from another system to use in intercom, but I want to use the data in intercom in co-pilot. 

Anyone can help me here? During the community hour the said this was possible. 

Best answer by Sean M

Hello again Debora! Seán here from the Intercom engineering support team 👋 

I know you reached out to us in the Inbox on this and I answered there but it’s a good question and coming across your question here I thought I would answer it here as well in case anyone else is interested in the answer:

This can be done with MCP Servers. The Intercom MCP Server is a standalone piece of infrastructure that exposes a workspace's Intercom data (conversations, contacts) to external AI agents and development tools, known as MCP Clients (e.g., Claude, ChatGPT, Cursor). It's the mechanism for securely sending Intercom data out to be used by other approved applications.

Thanks again for such a great question Debora!

1 reply

S
Intercom Team
Forum|alt.badge.img+4
  • Sean MIntercom Team
  • Intercom Team
  • Answer
  • December 16, 2025

Hello again Debora! Seán here from the Intercom engineering support team 👋 

I know you reached out to us in the Inbox on this and I answered there but it’s a good question and coming across your question here I thought I would answer it here as well in case anyone else is interested in the answer:

This can be done with MCP Servers. The Intercom MCP Server is a standalone piece of infrastructure that exposes a workspace's Intercom data (conversations, contacts) to external AI agents and development tools, known as MCP Clients (e.g., Claude, ChatGPT, Cursor). It's the mechanism for securely sending Intercom data out to be used by other approved applications.

Thanks again for such a great question Debora!

Terms & ConditionsAccessibility statement