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webhook not sending complete image url

  • February 14, 2026
  • 1 reply
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A

Please help, previously there was no problem. But now the image sent from the webhook does not include the complete url.

Best answer by Dara K

Hey ​@ahmad.teraff 

The webhook delivers a formatted body string where the image is rendered as [Image "filename.jpg?..."] and the URL is HTML-escaped/truncated in the preview. The full, signed URL is not in body text.

For Conversations API/webhooks, read the attachments array on the conversation_part, not the body string. That field contains the complete, time‑limited CDN URL.

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    Intercom Team
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    • Dara KIntercom Team
    • Intercom Team
    • Answer
    • March 6, 2026

    Hey ​@ahmad.teraff 

    The webhook delivers a formatted body string where the image is rendered as [Image "filename.jpg?..."] and the URL is HTML-escaped/truncated in the preview. The full, signed URL is not in body text.

    For Conversations API/webhooks, read the attachments array on the conversation_part, not the body string. That field contains the complete, time‑limited CDN URL.

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