Webhook topic for admin metadata (role, job_title)? | Community
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Webhook topic for admin metadata (role, job_title)?

  • February 5, 2026
  • 0 replies
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Hey everyone 

We're pulling Intercom data via webhooks into BigQuery for reporting. We need agent roles and job titles, but we're not seeing these fields in any webhook payloads (e.g., conversation events).

Before building a separate pipeline to poll the Admins API daily, wanted to ask:

  1. Is there a webhook topic that includes admin metadata like role and job_title?
  2. If not — how are others keeping admin details in sync? Just polling the API on a schedule?

Would love to hear how you've approached this.
Thanks!