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Answered

Why are my users having to reauthenticate?


  • New Participant
  • 2 replies

We use Intercom's Oauth to get the access token for our users(Dashworks). Recently we are getting 401s and user's had to re login(Access token was changed). Do the token's expire by design and is there a way to refresh them?

Best answer by Eric Fitz

Hey @pavan​, sounds like this may be an issue specific to your workspace. I'd recommend contacting our Support team via the Messenger within your own Intercom workspace (accessible via app.intercom.com). They'll be best positioned to help you here!

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4 replies

  • Author
  • New Participant
  • 2 replies
  • April 26, 2021

Hey Intercom team, any help regarding the access token expiry would be appreciated


Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • April 26, 2021

Hey @pavan​, this would only occur if your users have uninstalled your app, or if they manually revoke the token in their Intercom workspace profile settings > Your Account > Authentication > Oauth tokens page.


  • Author
  • New Participant
  • 2 replies
  • April 26, 2021

Thanks @eric f11​  for replying. Checked on a couple accounts, their app is still installed but token is missing from tokens page. Positive that they didn't revoke it manually.

Can share the details if you want to debug. Could you advise on what to do next?


Eric Fitz
Employee
Forum|alt.badge.img+5
  • Employee
  • 1630 replies
  • Answer
  • April 27, 2021

Hey @pavan​, sounds like this may be an issue specific to your workspace. I'd recommend contacting our Support team via the Messenger within your own Intercom workspace (accessible via app.intercom.com). They'll be best positioned to help you here!


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