We were able to go on Phone queue but whenever we receive calls , agents cant be heard. All headset and sound setup were working fine. tried basic t/s but issue persists.
Answered
Agents cant be heard on calls
Best answer by thomasanderson
Check the microphone permissions and input device in the softphone or browser settings. A recent update or policy change may have reset audio permissions — reallowing mic access usually resolves this.
Check the microphone permissions and input device in the softphone or browser settings. A recent update or policy change may have reset audio permissions — reallowing mic access usually resolves this.
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